Conversion Rates..Do You Know Yours?

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Do You Measure Your Conversion Rates?

Not tracking them could be affecting your financial position, team morale, and more.

Here’s some info on why you should and how to do it..

When you know your actual conversion rates, you can then work to improve them, increasing sales to boot!

Why track?

Most businesses owners look to increase their businesses by finding new leads. Most focus on generating more and more inquiries.

(There are actually 5 ways to grow your business and hundreds of methods to increase inquiries.)

Amazingly though, most wouldn’t have a clue how many of their current inquiries actually become sales—they simply don’t know whether they’re winning or losing!

That is, they fail to track their conversion rates.

Your conversion rate is the difference between the number of inquiries received and the number of sales made.

This can then be calculated as a percentage.

For reasons that will become apparent, if there’s just one item you take away from this blog…it’s this—track your conversion rates.

For many businesses, focusing on generating MORE inquiries will get you nowhere. Instead you need to be doing MORE with the ones you’ve got!

You see, sales opportunities are staring you in the face. As you probably know right now, there’s no doubt you’re losing sales opportunities every day.

The question really is…how many? And what could happen to your business and your profits if you could win more?

To find out, you need to develop a system for tracking ‘conversion rates’ and the sales generated for your business.

To get that process started, answer this question:

‘if I asked you …of the inquiries you receive, what percentage do you think turn into sales?’

What would your answer be?

Interestingly, when most business owners or team members are asked, the majority will say:

“Oh about 75%. Yeah, I think 70, 75%.”

Some would be a little more conservative and suggest “about 50 or 60%.”

When then asked:

‘Is that fact? Do you specifically track that somehow, or is it a guesstimate?’

Most business owners will agree it’s only a guesstimate. If this is true for you, your business could be facing a MONUMENTAL opportunity. An opportunity you couldn’t have asked for!

And that’s because when most business owners actually track their conversion rates, most find it’s often actually as low as 20% or 26%, to a maximum of about 32% or 35%.

It becomes obvious, then, that generating leads is in fact the least of your worries.

It’s clear CONVERTING your existing leads into sales is the greatest opportunity for your business—NOT generating new leads!

Fact is, you’re already generating plenty of leads. You have more than you can convert, so that must be your focus.

This will improve your profitability, too. You see, it costs you perhaps thousands to make your phone ring or have people visit your premises. Every single one of those leads costs you money. Each one that you fail to convert increases the costs of winning those clients that you do. Converting more means you make more on each new customer you win, and your cost per sale decreases proportionately.

Better yet, this is a fantastic opportunity for the business.

Can you double 60%, 75%, or 80%?

Of course not.

So the only way to grow your sales in this case is to generate more inquiries. Inquiries that often cost money through advertising, direct mail, and so on.

On the other hand, you CAN double 20% or 25%.

Right there and then, WITHOUT having to generate any more leads, if the conversion rate could be increased through training, systemisation of the sales process, and a greater customer focus, the business could quite feasibly DOUBLE its sales.

All of which costs virtually nothing! As opposed to chasing more leads (usually an expensive option), you can enjoy this growth within your business for almost no increase in costs or change in staffing numbers.

Making your business that much more profitable.

You’ll remember, your conversion rate is the number of inquiries received compared to the number of sales made, as a percentage.

Conversion rates can be tracked in several ways.

Clearly you must track the number of incoming calls or inquiries and then the number of sales made from there. This could be done on a simple tally sheet or through other systems, such as keeping all proposals or quotes numbered and comparing that to the weekly or monthly sales figures.

These calls or inquiries could then be broken down further into the source of the call. So, in fact, you have a conversion rate tracking system and a marketing tracking system all in one simple process or form.

For example, your sources of business could include:

  1. Advertising
  2. Referral
  3. Social Media
  4. Drive-by/walk-in
  5. Phone directory (e.g., Yellow Pages)
  6. Host-style relationship
  7. Flyer
  8. Current client
  9. Other…

Simply by asking:

“Oh and just before you go, could I ask how you heard about us?”


“And, [Inquirer’s Name], how did you hear about us?”

You’ll be able to measure not only your conversion rate but also the source of the inquiry.

Ideally, you’ll develop this system to then track, very specifically, the conversion rates of each team member for ‘potential client inquiries.’

To increase these conversion rates and have your team feel very comfortable with the selling process, either over the phone or face-to-face, you’ll need to develop some scripts, basic points, checklists, and responses to handle those inquiries and potential sales in the best possible way—every time.

You see, it’s been shown statistically that conversion rates can increase by up to 16% just by tracking them. That is, without any other change to the sales process, except tracking conversion rates, sales could increase by as much as 16%. Imagine what that could do for your business!

What would a 16% increase for no additional cost mean to your business and your profits?

Interestingly, this happens for several reasons.

Usually, once team members are aware of their conversion rates, they’ll automatically become more conscious of what they’re doing when they’re dealing with a customer. They’ll be more focused on doing a good job and helping the customer.

Also, everybody by nature wants to do well, so if the team members see there’s room for improvement, most will strive to do just that. Many will be surprised by the figures but will be willing to work on it. Not only that, people really do respond to targets—it gives them an impression of the bigger picture.

The team members also know that everybody else knows their conversion rate and will usually (thanks to our healthy egos and competitive natures) improve! You can turn it into some fun with the team by offering incentives, friendly competitions, and so on.

Take it a step further

Better yet, you might be able to ask this question:

‘What do we need to do to increase our conversion rate from 25% to 40% or higher?’

Meaning that you could generate, for instance, 16 sales from 40 potential customers. Or, rather than having to see or generate 40 potential inquiries, you would only have to generate and see 25 potentials to sell your target of 10. Either gives you greater leverage for your marketing dollar and your investment of time. So you see, you must track your conversion rates.

Sales training is a fantastic way to increase this figure, too. Many people have never been trained to sell, and many others just don’t feel comfortable with it.

Because of this, another great way to increase your results is to systematise the selling process based on the way you or your best salesperson serves potential customers. Usually, you’ll find someone has figured out how to relate to your particular potential customers in the best possible way. A way that gets a solution for the customer and a sale for the business. It’s this ‘way’ that needs to be documented and worked through your business.

To increase your conversion rates, you might also ask: ‘What else do we need to offer the customer?’

By tracking these details, the business as a whole (and future team members) can be supported if it’s having trouble and the team can celebrate wins together when they reach certain sales targets. It also allows each team member and the owner to see the value of their contribution to the business, thus creating pride, a sense of team, and ‘ownership’ of some of the responsibilities.

Our way of doing things is unique and it’s why it produces unique results for our clients…

We would love the opportunity to help you clear your head on what is the right way for you to accelerate your business… 

We highly recommend you watch this step-by-step case study of how we grew Beefy’s Pies into a Famous Aussie Icon from a small stressed out bakery into a family owned chain. Click here to get all the insights into their success…

Or if you have heard enough about how we work with our small business owners, then let’s have an off the record chat about your current situation and see what we can do to immediately guide you…click this link to see what time best suits you.

Wayne Hutcheson

P.S. Ask if our Boardroom Program intake is open for enrolments…It works best for business owners who see the benefit of having us on as their ‘external partner’ so that they are not alone in the day to day decisions of their business. 









About the Author:

Wayne Hutcheson is a Coach of the highly regarded Grow Business Grow Boardroom Program. He works closely with a hand full of clients to help them achieve growth in their business and to enjoy 'guilt-free' time away from their business without it affecting their profitability.
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